Frequently Asked Questions
Everything you need to know about your Jarbo shopping experience.
What is Jarbo's shipping policy?
We offer complimentary standard shipping on all domestic orders over $200. Standard delivery typically takes 3-7 business days. Expedited shipping options are available at checkout for an additional fee.
How do I return or exchange an item?
We accept returns of unworn, unwashed, and unaltered items with original tags attached within 30 days of purchase. To initiate a return, please visit our online Return Portal to generate a prepaid shipping label.
How do I care for my luxury fabrics?
To maintain the longevity of our silk, cashmere, and fine wool garments, we recommend following the specific care instructions on the internal garment tag. Most of our high-end pieces are best handled via professional dry cleaning or delicate hand washing.
What payment methods do you accept?
Jarbo accepts all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal, Apple Pay, and Shop Pay installments for flexible payment options.
How can I find my correct size?
Each product page features a detailed size guide with specific measurements. If you are between sizes or need styling advice, our concierge team is available via email to help you find the perfect fit.
Do you offer international shipping?
Yes, we ship to most countries worldwide. International shipping rates and duties are calculated at checkout based on the destination and the weight of the parcel.